Terms of Service
A1 Laundromat, is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of A1 Laundromat services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you! This agreement is strictly between A1 Laundromat and its customers and does not in any way constitute or imply any relationship with any other parties.
Schedule. Pick-up/Delivery will take place on a pre-determined day and frequency, except on certain holidays, as determined by you and A1 Laundromat. A1 Laundromat or you may change the pre-determined pick-up/delivery times, permanently or temporary, with advance notice by either you or A1 Laundromat. A1 Laundromat requires at least 1 day notice prior to any change.
Missed/Unattended Pick-up or Delivery:
If the customer misses a scheduled pick-up or delivery, the customer must coordinate with A1 Laundromat to reschedule the pick-up or delivery during the next available day and time. Customer may be subject to a missed pick up fee or missed drop off fee for failing to notify A1 Laundromat 24 Hours prior to the scheduled pick up/delivery. If you’d like to leave your items at a secure spot, it will be at your own risk. This is also true for delivery. Items left for pick up are not under our care until we have retrieved said items. Items left for delivery at the pre-determined location will not be under our care once they have been left at the agreed upon location.
A1 Laundromat is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery.
Procedure and Terms:
A1 Laundromat will provide each customer with a Laundry Care nylon/polyurethane Laundry Bag for a fee. A1 Laundromat reserves the right not to pick-up items that are not in these bags or 13 gallon sized trash bags. A bag fee will be charged to the customer for replacement bags.
All online payments are processed through a secured payment system. A1 Laundromat does not accept cash but does accept credit cards & checks. Contact us at [email protected] if you wish to request an alternative payment arrangement.
A1 Laundromat reserves the right to change prices at any time. If additional services outside of the customer’s initial request are requested, the customer authorizes A1 Laundromat to charge the fee for such services to his/her credit card on file.
Invoices are processed according to your requested payment terms . Weekly Invoicing is available for clients that receive more than one service pick up per week. Weekly invoices are processed on the first business day of the following service week. All invoices require payment within a maximum of 10 days of receipt . Payments received after 10 days may incur a late fee of 1.5% of the invoice total. Invoices outstanding for more than 20 days may cause a disruption in service.
Commercial customers in good standing for more than 90 days are eligible to request monthly billing. Services provided during a given month will be billed on the first business day of the following month.
The customer agrees not to include any of the following items inside their Laundry Bag (i) non-washable items, (ii) items that are labeled for dry cleaning only, (iii) items that have been exposed to bed bugs or (iv) any other items not meant for laundering. Customer acknowledges that items that have been air-dried (per customer request or A1 Laundromat’s determination for best garment care) may be damp upon delivery.
The customer is responsible for any and all damage caused by any items left in the customer’s clothing or Laundry Bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of A1 Laundromat.
A1 Laundromat desires to provide high quality laundering services and will use all reasonable precautions to avoid damage to clothes. A1 Laundromat, however, is not liable for any damage due to normal laundering of items, cleaning of items without care instructions, for dry clean items placed inside Laundry Bags, for special-processing items (delicate-wash, air-dry, stain-treatment) not placed in a separate bag, damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from normal washing procedures. A1 Laundromat will follow any reasonable instructions provided by the customer, including water or drying temperatures. A1 Laundromat does not read cleaning instruction labels and is not responsible for special care items, such as dry clean only items, which are included in the Laundry Bag. Although A1 Laundromat will use their best efforts to remove stains, stain removal is not guaranteed. A1 Laundromat may refuse to clean any garment at their sole discretion.
A1 Laundromat will re-clean items that, in its sole discretion, were not properly cleaned and have not been worn or used since they were cleaned, at no additional cost. A1 Laundromat is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer is notified that there is a possibility of zipper issues while following normal wash procedures, and A1 Laundromat does not accept any liability for such issues.
Inventory sheets are available upon the request of the customer. The customer should fully and accurately complete this sheet and include them in the Laundry Bag. A1 Laundromat is not responsible for any item which does not appear on the inventory sheet. We will notify you immediately if there is any discrepancy between what appears on the inventory sheet and the items in the Laundry Bag. Such discrepancies may cause delays as we will not proceed with washing without resolving the discrepancy with you. A1 Laundromat reserves the right to complete an inventory sheet for customers who have not provided one themselves without notice to the customer.
Reporting Lost or Damaged Items:
Missing or damaged items must be reported to A1 Laundromat within 24 hours of return of your laundered clothes. Failure to report the missing or damaged item(s) within 24 hours shall remove any liability of A1 Laundromat for the missing or damaged item. In the event that any item is lost or damaged by A1 Laundromat, A1 Laundromat will issue the customer a refund or credit for the value of that item as stated in this paragraph. If a customer is able to provide proof of purchase and purchase amount of the lost or damaged item, A1 Laundromat will provide a full refund, up to $50 per item with a maximum total reimbursement of $200 per household/location. A1 Laundromat is not liable for any preexisting damage to a garments or other item and reserves the right to return any item without cleaning it if any preexisting damage is found or if we have a concern about the colorfastness or the age or weakness of the fabric. All refunds/reimbursements offered by A1 Laundromat to the customer, must be claimed by the customer within a 30 Day period. Once the 30 day period has expired, the customer’s claim will be considered resolved and closed.
Limits Of Liability and Disclaimer:
A1 Laundromat’s liability shall be limited to general money damages in a maximum amount not to exceed the charges for incurred by customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of A1 Laundromat’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. A1 Laundromat disclaims all warranties, express or implied, with respect to the services rendered to the customer, including without limitation warranty of merchantability and warranty of fitness for a particular purpose. UNDER NO CIRCUMSTANCES SHALL A1 LAUNDROMAT BE LIABLE TO CUSTOMERS OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THIS AGREEMENT, PROVISION OF SERVICES HEREUNDER OR ACTS OR OMMISSIONS OF LAUNDRY CARE PROVIDERS/PARTNERS SUCH AS, BUT NOT LIMITED TO,LOSS OF USE; LOSS OF REVENUE, ANTICIPATED PROFITS OR LOST BUSINESS; COSTS OF DELAY; PERSONAL OR PROPERTY DAMAGE, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.
In the event of any dispute arising out of this Agreement or the relationship between the parties, the parties agree that prior to filing any suit or complaint the party must submit the dispute to resolution to be conducted by the Sacramento County Bar Association, or another independent mediator, as agreed upon by them. The Mediator shall have the authority to determine the reasonableness of the dispute and each party’s claims or defenses against the other, and may determine any amounts due to either party under this Agreement, or arising out of such claim. The parties agree to enter mediation in good faith in order to resolve the dispute by such mediation and to comply with any settlement agreement reached therein. If mediation fails to resolve any matter between the parties, then either party may initiate suit in court.
Upon Customer’s authorization to commence work or Customer’s signature hereon, whichever occurs first, the terms of this Agreement shall be binding upon parties until such time as either party terminates the Agreement in writing. This Agreement constitutes the entire understanding between the parties and supersedes any other prior understandings or agreements, written or oral, between the parties; its terms can be modified or waived only by a written amendment to this Agreement, signed by both parties, and no course of conduct, failure or delay shall affect the validity, binding effect or enforceability of this Agreement or be considered an implied waiver. This Agreement shall be governed in all respects by the laws of the State of California. The parties hereto hereby consent to the jurisdiction of the courts of the State of California and venue in Sacramento County and each party waives all objections to convenience of forum. Neither Customer nor A1 Laundromat shall be liable to the other for any failure or delay in its performance due to any cause beyond its control, including acts of war, acts of God, earthquake, riot, sabotage, labor shortage or dispute, Internet interruption, government acts, and other similar events. A1 Laundromat shall be entitled to reimbursement for its expenses, including court costs, and reasonable attorney’s fees, expenses and cost in any action against Customer. Each provision of this Agreement shall be interpreted in such manner to be effective and valid under any applicable law, but if any provision is held to be invalid, illegal or unenforceable, then such provision shall be reformed, construed and enforced as if such provision had never been contained herein. A1 Laundromat reserves the right to discontinue services at its discretion. In such case, any pre-paid fees for which services have not been provided will be refunded to the customer.